Shipping and delivery.
Shipping is free on every order in the lower 48. Quick-Ship pods typically arrive in 1 to 2 weeks, made-to-order pods in 9 to 11.
Two lead times. Color and add-ons decide.
Same pod price in every color
Estimated weeks after you order.
Quick-Ship
1 to 2weeks
White with an Ash interior, or Haze on Arc pods. Any furniture set. Ships from our US warehouse.
A locking handle stays on Quick-Ship.
Made to order
9 to 11weeks
7 shells and 14 interiors. Weeks start when your signed agreement and deposit clear.
Lounge furnitureShips flat, assembles in under 30 minutes.
Interiors
Shells
Arc shells
Smart glass, solid back walls and other add-ons also move an order here.
Switchable privacy glass, frosted film, a full solid back wall, Bluetooth audio, an ethernet port, an integrated height-adjustable desk, a wireless charger, a smart handle, a door access panel, a black worksurface and seats in any fabric but Charcoal.
Free shipping
Alaska
Hawaii
Free across the lower 48.
- Alaska and Hawaii
- Freight is its own line on your quote. To Alaska, Quick-Ship takes about 2 to 4 weeks. To Hawaii, about 2 to 3 weeks after it leaves the mainland.
- Canada
- Freight and timing are on your quote. Your team is the importer of record, and we can connect you with a customs broker.
- Everywhere else
- Ocean or air freight, with your forwarder or ours. Send your city, country and models for a landed-cost estimate.
Pick a pod. See what arrives.
L Pod
- 1 to 2 weeks in White with Ash. 9 to 11 in any other color.
- Crated, 1,755 lb
- Can't accept a crate? We install it.Our certified network across the U.S. receives it, sets a site visit with you, then delivers and builds it.3 installers, 5 to 6 hours, from $1,500
Delivery only
- It ships. We send the freight documents and a tracking link.
- The carrier calls. 24 to 48 hours ahead, to set your appointment.
- It arrives. At your loading dock, or curbside by liftgate. Note any damage before you sign.
With installation
- It ships to our installer. A vetted installer near you receives the crate.
- They set a date. Your installer coordinates a site visit and install day with you.
- They deliver and build it. Panels come up the elevator if needed, and the pod is ready to use.
All we need
Before the truck rolls.
- Ship-to address
- Loading dock or curb
- Receiving hours
- On-site contact
How much does office pod shipping cost?
Shipping is free on every order in the lower 48. If your site needs inside placement, a timed delivery or remote access and the carrier charges for it, we confirm that in writing first. Alaska, Hawaii and Canada get a freight line on your quote.
How long does an office pod take to arrive?
Quick-Ship pods typically arrive in 1 to 2 weeks from our US warehouse: Standard pods in White with an Ash interior, Arc pods in Haze, and both lactation pods. Everything else takes 9 to 11 weeks from your signed agreement and deposit.
Do I need a loading dock or a forklift?
We prefer a loading dock or a forklift, but neither is required. We can deliver curbside by liftgate. If installation is on your order, our installers receive the crate and bring the pod inside.
Can you hold or split my order?
Yes. Quick-Ship orders can be held until your site is ready, and we confirm any storage fee on your quote. Mixed orders can ship together or split.
What if we miss the delivery appointment?
The carrier calls 24 to 48 hours ahead to set it. If it is missed, the crate may go back to the local terminal, and redelivery and storage fees can apply. Call us as soon as you know, and we will help reschedule.
What if the crate arrives damaged?
Inspect it before you sign. Note any damage on the delivery receipt, photograph the crate and email info@privacypod.ai within 48 hours. If the damage is severe, ask the driver to mark it or refuse the delivery. Once confirmed, we repair, replace or collect the item at our cost.
Can I change the address or cancel my order?
Email an address change within 24 hours of ordering. Cancellations are fully refundable before production begins. After fabrication begins or freight is scheduled, a fee of up to 50% may apply. After it ships, it is a return: a 50% restocking fee, and you pay freight both ways.
Read the full shipping policy
PrivacyPod Shipping Policy
Last updated: November 2026
Shipping Cost
Shipping is free on every order in the lower 48 states. Alaska, Hawaii, Canada and other destinations get a separate freight line on your quote. All prices are listed in USD.
Most PrivacyPod products ship via freight and arrive securely crated. If a destination, access constraints, or special services (inside placement, timed delivery, remote access, etc.) require additional carrier charges, we'll confirm those details with you in writing before scheduling.
Lead Times: Quick-Ship vs Made-to-Order
Lead times vary by product line, finish selections, and add-ons. The timelines below are typical estimates. Your order confirmation will include the best available timeline for your exact configuration.
Quick-Ship Standard Office Pods (Typical Delivery: 1 to 2 Weeks)
Our Quick-Ship program covers our standard office pods in a ready-to-ship configuration. These are in stock and typically deliver in 1 to 2 weeks.
Standard Quick-Ship configuration: White exterior, Ash interior, and Occupancy Lights. Every furniture configuration is covered, so the seating and table choice never changes the timeline. Different exterior or interior colors, or certain add-ons, may move the order into Made-to-Order.
Note: Selecting non-standard finishes (different exterior or interior colors), privacy glass, ethernet, or other made-to-order add-ons may move your order into Made-to-Order lead times. Furniture configuration does not.
Quick-Ship Lactation Pods (Typical Delivery: 1 to 2 Weeks)
Both lactation pods ship Quick-Ship in one configuration: White exterior, Ash interior, with their furniture kit.
Arc Series Pods (Quick-Ship in Haze: 1 to 2 Weeks | Other Colors: 9 to 11 Weeks)
We offer Quick-Ship availability for our Arc Series pods in the Haze configuration. Other Arc colors are Made-to-Order.
Arc Series lead times: The Haze colorway is Quick-Ship and delivers in 1 to 2 weeks. Every other Arc color is Made-to-Order at 9 to 11 weeks. All Arc Series pods ship with furniture.
Made-to-Order Products (Typical Lead Time: 9 to 11 Weeks)
The following product lines are always Made-to-Order. Lead times vary by finish selection, production scheduling, and project requirements.
Made-to-Order also covers any standard pod ordered in a non-standard exterior or interior color, or with made-to-order add-ons. Those run the same 9 to 11 weeks, counted from when your signed agreement and deposit clear.
If your order includes custom finishes, special add-ons, or project coordination (multi-unit installs, timed delivery windows, restricted access sites, etc.), we'll confirm an accurate schedule before shipment.
Freight Delivery, Scheduling & Access
Most PrivacyPod products ship via freight and arrive securely crated. Each crate sits on a pallet. The L Pod Plus, XL Pod and Arc L Pod ship in two crates, and the rest in one.
Curbside Delivery (Standard)
Freight delivery is typically curbside, meaning the carrier delivers to the nearest safe unloading area at the address (dock, driveway, or curb). Carriers generally do not move crates indoors. We prefer a loading dock or a forklift, but neither is required: we can also deliver curbside by lift-gate.
Delivery Appointments
For freight shipments, the carrier typically calls 24 to 48 hours before arrival to schedule a delivery appointment. Please ensure someone is available to receive and inspect the shipment.
Residential Delivery
Residential delivery is available. Because crates are heavy, deliveries typically require lift-gate service to lower the crate to a driveway or garage area. Please notify us in advance of any access constraints (narrow roads, steep driveways, low branches, limited turning radius, etc.).
Missed Delivery Appointments
If a delivery appointment is missed, the carrier may return the crate to the local terminal. Redelivery and terminal storage fees can apply. If you think you may miss your appointment, contact us immediately so we can help reschedule.
With Installation
If your order includes installation, it ships to our vetted installer network. Your installer receives the crate, coordinates a site visit and an install date with you, then delivers the pod, brings the panels in, by elevator if needed, and installs it.
Holding or Splitting an Order
Quick-Ship orders can be held until your site is ready, and we confirm any storage fee on your quote. Mixed orders can ship together or split.
Order Tracking
When your order ships, you'll receive confirmation details (including freight documentation when applicable) and a tracking link when available. For freight shipments, the carrier typically calls ahead to schedule delivery.
Change of Address
If you need to change the delivery address, contact us within 24 hours of placing your order at info@privacypod.ai. Once a shipment is in transit, we may be unable to change the destination.
Cancellations
If you need to cancel, contact us as soon as possible. Cancellation eligibility and fees depend on whether production has begun and whether freight has been scheduled or dispatched.
For full details, please review our Refund Policy.
Damage in Transit & Freight Claims
Please inspect the crate and packaging on delivery before signing. If you notice damage, note it on the delivery receipt/BOL, take clear photos, and email details to info@privacypod.ai within 48 hours of delivery.
- Note visible damage on the delivery receipt/BOL before signing.
- Take photos of the crate, packaging, and any visible issues.
- If severe damage is visible, request the driver mark it as damaged (or reject delivery if appropriate).
If a shipment is delivered without you present, contact us immediately so we can guide next steps and preserve eligibility for carrier claims.
Alaska, Hawaii and Canada
Free shipping covers the lower 48 states. Deliveries to Alaska, Hawaii and Canada carry a separate freight line on your quote. To Alaska, Quick-Ship typically takes about 2 to 4 weeks. To Hawaii, about 2 to 3 weeks after it leaves the mainland. In Canada, your team is the importer of record and handles customs and duties, and we can connect you with a customs broker.
International Shipping
PrivacyPod ships worldwide. International shipments may travel by ocean or air freight depending on destination, timelines, and cost targets. We can coordinate with your preferred freight forwarder (or ours) and may be able to quote DDP service (duties/taxes prepaid) where available.
For an international landed-cost estimate, contact us with your destination city, country, and desired model(s).
Certificate of Insurance (COI)
Many commercial buildings require a Certificate of Insurance prior to delivery or installation. If your site needs a COI, email your requirements (legal entity name, address, coverage limits, and any additional insured parties) to info@privacypod.ai after ordering so we can keep your delivery schedule on track.
Contact PrivacyPod
Address: 2224 Mercantile Drive, Eau Claire, Wisconsin 54703, United States
Email: info@privacypod.ai
Phone: 1-877-PRIV-POD (877-774-8763)
Talk to our team
Send us a floor plan.
We reply within four business hours and follow with a layout, a lead time, and a quote.
