FAQ
Everything
we get asked.
Acoustics, lead times, install, customization, ADA. If it is not answered here, a human is four hours away.
Products
Choosing the right pod.
Which model fits your headcount, your space, and your ceiling height.
Which PrivacyPod size is right for my team?
The S Pod and S Pod Plus seat one for calls and focus work. The M Pod and SL Pod seat two, the SL in a slimmer footprint. The L Pod and L Pod Plus seat four, the XL Pod seats six, and the L ADA and XL ADA cover accessible four and six person rooms. Tell us your headcount and ceiling height and we will point you to the fit.
How are PrivacyPods built?
Standard pods (S through XL) use an aircraft-grade T6061 aluminum frame, 1.8-inch double-layer steel-and-plywood walls, and 0.44-inch laminated safety glass, the same construction as a windshield. They stand 91.6 inches tall. The Arc S, Arc SL, and Arc L are the curved line: an upholstered shell over a birch-and-aluminum structure, 86.9 inches tall for tighter ceilings. The Arc Series is not ADA compliant.
How tall are the pods, and how much ceiling clearance do they need?
Standard pods are 91.6 inches tall, Arc pods 86.9. Leave 4 to 6 inches above for ventilation. Tight ceiling? Go Arc.
Soundproofing
Acoustics, air, and power.
How the pods perform on sound, ventilation, electrical, and certification.
How soundproof are PrivacyPods?
ISO 23351-1 Class A certified: about 30 dB of speech level reduction with an RT60 of 0.25 seconds. A normal conversation inside is not intelligible outside. All glass is 0.44-inch laminated.
Are the pods ventilated?
Yes. Quiet fans replace all the air about once a minute, even in the XL. A motion sensor runs them only while the pod is occupied.
How do the pods connect to power, and what is inside electrically?
Plug into any standard 15-amp, 120 V outlet with the 8-foot cord. No electrician. Inside: two tamper-resistant outlets, USB-A and USB-C fast charging, a dimmable motion-sensing light, and a surge protector.
Does WiFi work inside, and can I get a wired connection?
Yes. The panels block sound, not signal, so WiFi works normally. A wired ethernet port is available as an add-on.
What certifications do the pods carry?
UL Listed (UL 962), GREENGUARD Certified, ASTM E84 Class A fire-rated interior panels, and ISO 23351-1 Class A certified for acoustics. Certificate documentation is available on request.
Shipping
Lead times and delivery.
When your pods ship, what is included, and what your building needs.
How fast can I get a PrivacyPod?
Two timelines, and shipping is free on both. Quick-Ship delivers in 1 to 2 weeks: every standard pod in White with the Ash interior, and all three Arc pods (Arc S, Arc SL, and Arc L) in the Haze colorway, in any furniture configuration. Made-to-Order (custom colors, back walls, switchable glass, desks) delivers in 9 to 11 weeks. Stock moves fast, so we confirm live availability when you share a model.
Is shipping included in the price?
Yes, shipping is free to commercial addresses in the continental US. Installation is quoted separately by region, access, and pod count; we can run the full dock-to-floor install or hand off flat-packed.
What if my building needs a Certificate of Insurance (COI)?
We provide one. Send the certificate holder, any additional insured language, and coverage limits with your order, and we coordinate it with the carrier and installer before your delivery date.
How does my pod arrive, and do you ship to my location?
Crated and flat-packed. S through L ship in one crate; the L Pod Plus and XL in two. We confirm crate sizes before shipping, which matters for docks and freight elevators. We ship across the US and Canada by LTL freight and can arrange liftgate or inside delivery.
Installation
Delivery, assembly, and install.
Whether our team installs for you or your own crew handles it.
Do you handle delivery and installation?
Yes, nationwide, through vetted install partners, managed from dock to signoff. Prefer to self-install? Pods ship flat-packed with step-by-step manuals.
How long does assembly take, and can my own team do it?
A one-person booth is a quick two-person job, and an experienced facilities team can self-install the smaller models. For the L, L Pod Plus, and XL we recommend professional assembly: a trained crew aligns the panels and door seal so the pod hits its rated acoustics.
Can a pod be moved or relocated later?
Yes. Every pod sits on leveling feet with concealed casters, so it repositions easily and can be disassembled to relocate. We can quote a disassembly and reassembly visit.
What about fire sprinklers or suppression?
Check with your building or fire marshal; requirements usually apply to the larger pods. We support either a sprinkler drop-through or a self-contained suppression unit on top, and spec it on the quote.
Customization
Colors, finishes, and add-ons.
How far you can tailor a pod to your space and your brand.
What colors and interior finishes are available?
Seven exteriors: White, Light Grey, Charcoal, Oak, Red, Orange, and Green. Fourteen interior colorways, from Ash and Charcoal to Merlot and Cobalt. White with the Ash interior is the Quick-Ship configuration; everything else is Made-to-Order.
Can I add a monitor mount or a solid back wall?
Yes. The M, SL, L, and XL take a partial or full solid back wall for mounting a display (up to 34 inches on the M). The L and L Pod Plus can add a wall-mounted meeting table, and on the L Pod that combination is Quick-Ship. Custom back walls are otherwise Made-to-Order.
What other add-ons can I configure?
Switchable privacy glass, frosted film, a Bluetooth audio module, an integrated height-adjustable desk, ethernet, a wireless charger, and branded side panels. Any of these moves the order to Made-to-Order. Furniture stays Quick-Ship on every pod.
Can I choose which side the door opens?
Yes, left or right hinge on standard and Arc pods (the ADA layout is fixed). Door orientation is set at build, so a flipped door is Made-to-Order.
Can the pods be locked?
Yes. The locking handle is a Quick-Ship add-on.
Do PrivacyPods meet ADA requirements?
Yes. The L ADA Pod and XL ADA Pod include an ultra-thin base plate for flush wheelchair entry, a wide doorway, an automatic door opener and closer, a touchless switch, and fold-away furniture. We can help spec mixed ADA and standard floorplans.
What sizes do the ADA pods come in?
Two: the L ADA (4-person meeting) and the XL ADA (6-person conference), with the same accessibility features in different footprints. The Arc Series is not ADA compliant.
Ordering
Payment, financing, and warranty.
How organizations buy, pay, and stay covered.
How much does a PrivacyPod cost, and how do I get a quote?
Every price is public on its product page, starting at $6,395 for the S Pod, with free shipping in the continental US. For a project quote, use Request a Quote; it comes back within 4 business hours.
How does payment work?
ACH and business check are most common; we also take purchase orders, cards, and wire, with net terms case by case. Payment instructions come from your PrivacyPod contact after the order is confirmed, never through this site.
Do you offer financing or payment plans?
Yes, payment plans up to 12 months alongside upfront payment. Share your pod count and timeline and we will structure it.
What does the warranty cover, and can I return a pod?
A 3-year limited warranty on manufacturing defects (full terms). Made-to-Order pods are built to spec and non-returnable; for standard orders, reach out. Details in the refund policy.
Comparisons
How PrivacyPod compares.
Straight answers on acoustics, price, and the other brands.
How does PrivacyPod compare to Framery, ROOM, and the other major brands?
PrivacyPod covers 1 to 6 people including the ADA line, all ISO 23351-1 Class A certified, 1 to 2 week Quick-Ship, and free shipping on every order, usually below Framery or ROOM for the same speech-privacy class. Each brand has a strength: Framery in smart-pod tech, ROOM in modular design, Zenbooth in US manufacturing, PoppinPod in warranty length. The comparison page puts them side by side.
What is the difference between ISO 23351-1 and NIC ratings?
ISO 23351-1 was written for office pods: it tests the whole pod as a system and reports speech-level reduction in decibels. NIC is a general wall-and-partition metric. Both use dB, and 30 dB means real privacy in either, but they are not interchangeable. PrivacyPod, Framery, and PoppinPod publish ISO 23351-1; ROOM and Zenbooth publish NIC.
Why is PrivacyPod priced lower than Framery and ROOM?
Two reasons: we sell direct, without the 25 to 35 percent dealer markup built into Framery and ROOM pricing, and we do not bundle enterprise smart-pod hardware. The pod, the glass, the acoustics, and the certifications are the same class.
Still have questions?
Talk to the team that builds the quote.
A short note gets a straight answer within 4 business hours, and a quote request comes back priced for your region.
