The 3-year warranty.

Every new PrivacyPod booth or meeting pod (the Pod) is warranted to be free from defects in materials and workmanship for three years from the ship date on the original invoice. Keep that invoice: it is the proof of coverage.

The warranty belongs to the original purchaser and is not transferable, except where the law of your state or province says otherwise. It is valid in the contiguous United States and Canada, excluding Alaska, Hawaii, and remote territories. Pods bought secondhand, or from a seller we have not authorized, are not covered.

Defects in materials or workmanship in:

• The structural frame and glass panels
• Acoustic wall and ceiling modules
• Factory installed lighting, ventilation assemblies, and wiring harnesses
• Integrated power outlets, USB-A, and USB-C ports

Third party equipment used in or with a Pod, and accessories or furniture we did not supply, carry their own manufacturers' warranties instead of this one.

If a covered defect appears within the term and the Pod has been used under normal conditions, we will, at our option: repair the part, supply a replacement part of equal or better quality, replace the Pod with the same or a comparable model, or refund the price paid for the affected item. Where a model has been discontinued, we choose a comparable replacement.

We pay reasonable costs for parts, labor, and standard technician travel when the service is pre-authorized by us. Parts we replace become our property. Warranty service does not extend the term or start a new one, and a replacement is covered for the remainder of the original three years.

Tell us within 30 days of discovering a suspected defect, and stop using the Pod if the issue could cause damage or injury. Email info@privacypod.ai or call 1-877-PRIV-POD (877-774-8763), Mon to Fri, 8am to 5pm CT, with:

1. Your sales order or invoice number
2. Clear photos or video and a short description of the issue

You will receive a Service Authorization Number and next steps within two business days. We may ask for more photos, a video call, or the return of a suspect part, and we arrange and cover that shipping for verified claims. If a returned part proves undamaged and the claim ineligible, we may bill the shipping and inspection costs. Only work we pre-authorize is covered. Please keep the serial label intact: we can decline a claim on a unit we cannot identify.

This Limited Warranty does not apply to:

• Normal wear and appearance: fabric pilling, fading, or cushion softening, plus minor scratches, dents, and natural variation in wood grain, fabric weave, metal, or glass
• Consumables and high wear parts: light bulbs, batteries, filters, door seals, hinges and gas lifts, casters, cables, and fans losing output over time
• Damage caused by misuse or modification: loads past rated capacity, drilling, paint or adhesive films, removed safety fasteners, or seismic anchoring
• Damage caused by faulty repair work, whoever performs it. The rest of the Pod stays covered
• Assembly, disassembly, reassembly, and moving: we do not cover damage, misalignment, or any adjustment a Pod needs after your team or a contractor you hire assembles it, takes it apart, rebuilds it, or moves it, however carefully the work is done. That includes doors and panels that no longer line up, latch, or lock, glass and seal damage, loose or missing fasteners, and any change in acoustic performance. We can quote a service visit for that work
• Environment and external events: water intrusion, fire, flood, power surges, temperatures outside the operating range, outdoor or uncontrolled placement, vandalism, theft, and other events beyond our control
• Carrier damage: transit damage on any shipment you arrange after the first delivery. First delivery freight damage is handled when visible damage is noted on the delivery receipt and concealed damage is reported within 5 days of delivery
• Cleaning and chemical damage: unapproved cleaning agents, abrasive pads, or topical treatments
• Secondary loss: downtime, lost revenue, lost data, and other incidental or consequential costs
• Building conditions: the cost of moving the Pod, or altering the space around it, so that service can be performed

Install and operate the Pod as the User Manual describes: indoors, on a level and dry surface, in a climate controlled space between 60 and 80 °F (15 to 27 °C). Check periodically for loose fasteners, report issues promptly, and give technicians safe, clear access. Damage that spreads because a Pod stayed in use after a defect was apparent is not covered.

Pods are built to be assembled and moved by your own team, and doing so does not void the rest of this warranty. Assembly and moving are yours to manage: anything that results from that work sits outside the warranty, including doors and panels that no longer line up or latch, and any change in acoustic performance. We do not warrant acoustic performance on a Pod that has been taken apart and rebuilt by anyone other than our own service team. We can quote a visit to realign or relocate a Pod. On-site service is based at the original delivery address. If the Pod has moved, we still honor the warranty on covered defects, and any added technician travel is billed at cost.

This Limited Warranty is the only express warranty on PrivacyPod products and, to the extent your law permits, any implied warranties, including merchantability and fitness for a particular purpose, are limited in duration to the three-year term above. PrivacyPod is not liable for incidental or consequential damages. Some states and provinces do not allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state or province.