Can I combine discounts with financing?

Yes. Sale pricing, promo codes, and volume discounts are applied before financing. Your monthly payment is based on the discounted subtotal when you choose Pay Over Time at checkout.

Can I return my PrivacyPod unit?

Most indoor models are eligible for return within 30 days if unused and in original packaging with an RMA. A 50% restocking fee applies. Outdoor Pods and Home Pods are final sale; exchanges are limited to items that arrive damaged, defective, or incorrect.

How do I apply for PrivacyPod financing?

Select Shop Pay Installments at checkout and complete the quick online application (soft credit check). Approvals are typically instant. Options include 4 interest-free payments or monthly plans up to 24 months, depending on amount and credit profile.

Can I rent a PrivacyPod office phone booth or meeting pod?

Short-term rentals are not offered, but lease-to-own terms (about 12–60 months) and discounted demo units may be available. For time-bound needs (events or pilots), contact the team to review inventory and options.

Does PrivacyPod deliver to residential addresses?

Yes. Residential delivery can be arranged within the continental United States. Due to crate weight, lift-gate service is used to lower the shipment to a driveway or garage.

How many boxes will my pod arrive in?

Each pod ships flat-packed in a single, custom wooden crate with all panels, glass, and hardware organized for fast, damage-resistant installation. Contact support for exact crate dimensions and weight for your model.

What happens if I miss my scheduled delivery?

Redelivery can be arranged with the carrier. Holding a crate longer than about 48 hours at the terminal may incur storage and redelivery fees. If needed, ask about re-routing or upgrading to inside delivery/installation to minimize surcharges.

How does the motion sensor work in the office pods?

A built-in PIR motion sensor activates the LED lighting and ventilation shortly after you enter and powers them down after you leave, helping save energy.

What warranty do PrivacyPods include?

All pods include a 3-year warranty that covers hardware, materials, and workmanship.

Where can I get assembly information?

Model-specific assembly guides are available online. Typical setups range from about 3 to 6 hours depending on the model and number of installers; professional installation is also available.

How can I contact PrivacyPod support or sales?

You can reach the team by phone at +1 715-600-6301, by email at info@privacypod.ai, via the site’s live chat, or through the contact form.

Refund policy

PrivacyPod Return & Refund Policy (60-Day Returns)

Last updated: February 16, 2026

This Return & Refund Policy explains how returns, refunds, exchanges, and freight-damage claims work for PrivacyPod products, including soundproof office pods, phone booths, meeting pods, lactation pods, ADA-compliant pods, and acoustic lounge seating.

60-Day Return Window

PrivacyPod offers a 60-day return window for all products and all configurations. Return requests must be submitted within 60 calendar days of delivery.

Returns requested after 60 days will not be accepted.

Return Eligibility Requirements

To qualify for a return, the product must be received by PrivacyPod in the condition below. This is especially important for freight-shipped products like soundproof office pods and meeting pods.

Condition requirements

Unused (no wear, no signs of operation, no alterations)
Unassembled and uninstalled (or uninstalled where applicable)
In original factory crate/packaging with all protective materials
Complete with all hardware, accessories, manuals, and components
Accompanied by the original invoice / order confirmation

Return inspection

All returns are inspected upon arrival. If a returned item is incomplete, damaged, missing original packaging, or shows signs of use/assembly, the return may be refused or may receive a reduced refund based on condition.

How to Start a Return (Return Authorization)

All returns require a Return Authorization (RA) number before shipping anything back.

Email info@privacypod.ai or call 1-877-PRIV-POD (877-774-8763) to request an RA number.
Include your order number, delivery address, product name/model, and the reason for return.
Follow the packing and return-freight instructions we provide. (Pods must be shipped in the original crate.)
Clearly label the RA number on requested paperwork and/or shipment documentation as instructed.

Products returned without an RA number or in non-original packaging may be refused and returned to sender.

Damaged, Missing, or Incorrect Items

Please inspect your shipment immediately upon delivery—especially freight crates. If you notice shipping damage, missing parts, shortages, or incorrect items, contact us within 48 hours of delivery.

How to report an issue

Email info@privacypod.ai with your order number and a description of the issue.
Attach clear photos of the crate/packaging and the affected item(s).
If damage is visible at delivery, note it on the delivery receipt before signing whenever possible.

If the issue is confirmed, PrivacyPod will repair, replace, or arrange collection of the affected item(s) at our cost, as appropriate.

Exchanges

We exchange items only when they arrive defective, damaged, or incorrect. All other situations follow the standard return process (including eligibility requirements and fees).

Restocking Fees, Freight & Non-Refundable Charges

Restocking fee

Approved returns incur a 50% restocking fee. Example: A $10,000 product returned in eligible condition is eligible for a maximum refund of $5,000 (minus any non-refundable charges described below).

Return shipping (freight) costs

Outbound freight and all return-shipping costs are non-refundable and are the responsibility of the customer. For freight items, we can help coordinate return freight; return freight cost and any accessorial fees (liftgate, limited access, appointment delivery, storage, etc.) remain the customer’s responsibility.

Non-refundable charges

Return freight/shipping charges
Accessorial carrier charges (e.g., liftgate, inside delivery, redelivery, storage, limited-access)
Any damage due to improper repacking or shipping outside of the original crate/packaging

Refund Timing

Once the returned product passes inspection, a credit (net of fees) is issued to the original payment method within 10 business days.

If 15 business days have passed since your approval email and the credit has not appeared, first contact your card issuer and bank, then email info@privacypod.ai for assistance.

Order Cancellations

If you need to cancel, contact us as soon as possible with your order/PO number.

Cancellation timing matters

Before production begins: cancellations are fully refundable.
After fabrication begins or freight is scheduled: we may still cancel, but a fee (up to 50% of the order total) may apply to cover committed materials, labor, and logistics.
After shipment departs: the request is handled as a return under this policy.

Shipping & Delivery Delays

Estimated lead times are projections, not guarantees. Orders delayed by carriers, customs, weather, or other forces beyond our control are not eligible for cancellation or refund.

Limit of Liability

By placing an order you acknowledge that, to the fullest extent permitted by law, PrivacyPod’s refund liability will not exceed 50% of the purchase price of the product in question.

Nothing in this policy limits rights you may have under applicable consumer-protection laws.

Contact PrivacyPod

Address: 2224 Mercantile Drive, Eau Claire, Wisconsin 54703, United States
Email: info@privacypod.ai
Phone: 1-877-PRIV-POD (877-774-8763)