Can I return my PrivacyPod unit?

Yes—most indoor PrivacyPod models are covered by our 30‑day return policy. If the booth arrives unused, with all original packaging and hardware, simply email info@privacypod.ai within 30 days of delivery to open a return case. We’ll issue a prepaid label and detailed shipping instructions. Once the pod is back in our Wisconsin warehouse and passes inspection, your refund will be processed to the original payment method (minus a 50 % restocking fee) within 7‑10 business days.

Important exceptions

• Outdoor Pods and Home Pods are final sale and cannot be returned.
• Exchanges are limited to items that arrive damaged, defective, or incorrect.

Before sending anything back, you must obtain an RMA approval—units shipped without authorization will be refused. Questions? Call us at +1 715‑600‑6301 or visit our Contact Us page.