How do I track my order?

The moment your PrivacyPod leaves our warehouse, we keep you in the loop every step of the way.

1. Shipping confirmation email – You’ll receive an email with your bill of lading number, estimated arrival window, and the carrier’s tracking link.
2. Dedicated order‑status portal – Log in anytime to view real‑time updates, documents, and milestone alerts (in‑transit, customs clearance, delivery scheduled, etc.).
3. Carrier calls ahead – Because pods ship on a lift‑gate truck, the freight dispatcher phones 24–48 hours before arrival to set a delivery appointment.
4. Installation updates – If you chose our white‑glove assembly, our install coordinator emails you the crew’s ETA and completes a post‑install photo report.
5. Need help? – Our customer success team is available 8 a.m.–8 p.m. EST at +1 715‑600‑6301 or via support@privacypod.ai to answer tracking questions or adjust delivery details.

From pickup to plug‑and‑play, you’ll always know exactly where your pod is and when it will be ready for use.